PLAN YOUR TRIP

Booking Terms & Conditions

We want you to get the most out of your travel. For your own guidance, please carefully read and be sure that you fully understand the BOOKING TERMS & CONDITIONS as stated below. Receipt of your payment represents your acknowledgement and acceptance of these terms and conditions. vietnamrivercruises.com will be happy to clarify any questions you may have.

DEPOSIT
A 20% deposit is required within 3 days of reservation or sooner, as specified by vietnamrivercruises.com. Cabins are subject to cancellation and resale if required deposit amount is not received within the specified option period.

Balance of Payment
Full payment for all cruises must be received by vietnamrivercruises.com no later than 30 days before sailing.
All reservations are subject to cancellation without notice if payments are not received by the due date, and are guaranteed only when paid in full 30 days prior to sailing. Reservations made within 30 days of sailing require full payment within 3 days of the reservation or sooner, as specified by vietnamrivercruises.com.

PAYMENT METHODS
The full payment of the cruise package must be made no later than 30 days before sailing, for all the members both for the single reservation and for the group reservation. In the reason for payment please indicate at all times the name of the person to whom we can refer (for single reservation) or of the group leader (for group reservation). The payment can be made either by bank transfer or by credit card (Visa, MasterCard). Expenses incurred for onboard services/products by the guest, or by vietnamrivercruises.com on behalf of the guest, shall be paid by the guest prior to disembarkation.

Online payment by credit cards
We connect with OnePay Payment Gateway which represents MasterCards in Vietnam (http://www.onepay.vn) to accept Online Card Payment with Visa card, Master card, JCB card and American Express. The payment will be processed through SSL protocol with international card security standard. The information will not be stored at our system (merchant) but MasterCards. We will send payment link to you through email if you select this payment method. Please note that payment by credit cards will incur 3% administrative fee.
We highly recommend this payment method for its fast and safe way. 

For other methods of payment: by bank transfer, credit card authorization letter or through Western Union Global Transfer please contact us for more details.

CURRENCY CONVERTER
Under the current regulations, Vietnam Dong is the only currency which can be used in the transactions in the Vietnamese territory and the prices of services and products must be quoted in Vietnam Dong. Thus we have to quote all prices in Vietnam Dong (VND) on our websites. We add a link to worldwide famous currency converter website (www.xe.com) underneath the price table for your reference. When you make a booking with us, we will apply the exchange rate at the time of payment based on Vietcombank's exchange rate (www.vietcombank.com.vn). Vietcombank is a state run enterprise and is a leading bank in Vietnam.

CANCELLATION
Regardless of suite resale, the following policies shall apply to all cruise cancellations if you cancel your trip at a later stage :
60-30 days 20% of full fare
29-15 days 50% of full fare
14 days or less 100% of full fare
Non appearance/no written notice 100% of full fare

The above penalties apply when the entire booking is cancelled and apply to all services including cruise and land arrangements. Guests or their travel agent must telephone or send a fax to vietnamrivercruises.com to cancel the reservation.

No refund will be made for unused travel services or any portion of, nor is the price or value of unused travel services exchangeable for alternative arrangements. All air tickets are non-refundable, valid only for the flight and/or dates purchased and cannot be exchanged or transferred.

TRAVEL INSURANCE
vietnamrivercruises.com strongly recommends all tour participants purchase Trip Cancellation, Medical, Baggage and supplier default insurance to protect their travel plans.

INTERNATIONAL TRAVEL DOCUMENTS AND HEALTH INFORMATION
It is the guest's obligation to obtain a valid passport, visas and public health documents for all applicable ports of call and overland tour destinations. Consult your travel agent for advice on such requirements.

Guests will be sent preliminary cruise documents approximately prior to departure time. These will contain a visa application package from a reputable visa service agency so guests may avail themselves of this service. We strongly recommend that all guests contact their personal physician, the Department of Public Health or the Centers for Disease Control to obtain expert medical immunization recommendations for their intended itinerary and travel plans and to specifically address Malaria and Yellow Fever requirements in time to receive any necessary vaccinations/immunizations and for them to take effect.

TOUR OPERATOR'S RESPONSIBILITY
vietnamrivercruises.com is a part of Hai Nam Travel, an reliable international tour operator licensed by Vietnam National Administration of Tourism. We make and secure all arrangements for transportation, sightseeing and accommodations for the tour concerned. Although we take great care in selecting these suppliers; we have no control over them and, therefore, cannot be responsible for their acts or omissions. We act solely as agents for these independent suppliers. By utilizing the services of suppliers, you agree that neither vietnamrivercruises.com nor any subsidiary or affiliate of vietnamrivercruises.com shall be liable for any injury, damage, loss, accident or delay incurred by you or those traveling with you in connection with any accommodations, transportation or other services resulting directly or indirectly from any acts or default of the suppliers or from any occurrence or condition beyond the control of vietnamrivercruises.com , including defects in vehicles or breakdown in equipment. Nor shall vietnamrivercruises.com be liable for any injury, damage, loss, accident or delay resulting directly or indirectly from delays, cancellations or changes in flights, itineraries, schedules, steamers or other services, strikes, theft, sickness, weather, quarantine or other causes. Suppliers' liability may also be limited by law, tariffs or conditions on tickets and in particular you should read and understand the limitations of liability set forth in the airline ticket or other documentation. All accommodations, services and facilities are subject to the laws and customs of Vietnam. vietnamrivercruises.com reserves the right to withdraw any tour in this program and to make such alterations in the itineraries as may be found desirable for the convenience of the parties or the proper operation of the tour, in which case the sole liability of vietnamrivercruises.com shall be a refund of fees paid. vietnamrivercruises.com reserves the right to decline to accept or retain any person as a member of the tour should such person's visa application is rejected or such person's deportment, mental condition, physical infirmity of general deportment impede the operation of the tour or the rights, welfare or enjoyment of other members of the tour.

SERVICE STANDARDS
We have tried our best to describe the travel service in this brochure as accurately as possible. You should be aware that each country has particular feature which may or may not appeal to you including weather, food, local customs, etc. There may be different living standard, practices and conditions with respect to the provision of utilities, services and accommodation at your destination. Such standards may or may not be comparable to those you would expect from similar establishments in your country. Note that all hotels undergo routine maintenance and renovations. If we are advised of any significant change which may affect your enjoyment of the package, we will do our best to inform you in advance. By purchasing the particular travel service you have selected, you are deemed to have made all reasonable inquiries about the travel service.

We do not cover for any transactional charges. Actual amount received by us will be reflected as the actual payment received.

Your reservation with us confirms that you have read, understood and agreed to each and all of the above conditions and limits on responsibilit.

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